Question 1

How do I connect my Google Business Profile?

Accepted Answer

Connecting your Google Business Profile is straightforward. Navigate to Settings -> Integration, click on 'Connect' next to Google, and follow the simple on-screen instructions to link your profile.

Question 2

How does the unanswered review alert work?

Accepted Answer

TradeTrust automatically highlights unanswered 1-star or 2-star reviews at the top of your feed with a prominent red alert. This ensures you recognize urgent customer feedback instantly between jobs.

Question 3

How can I request new reviews on-site?

Accepted Answer

Go to the 'Request' tab on your mobile dashboard. You can show the customer your unique QR code to scan directly on-site, or enter their phone number to send a fast SMS review request.

Question 4

What is the difference between monthly and annual plans?

Accepted Answer

The Monthly plan is £15/month with no contract commitment. The Annual plan works out to £9.99/month (billed annually at £119.88), saving you over 30% while securing support for the year.

Question 5

Does starting a free trial require card details?

Accepted Answer

Yes, to verify your identity and start your trial integration, we require card details at signup. You won't be charged a single penny during the 14-day free trial, and you can cancel anytime from your settings in one tap.